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Learn a school! A word to get the customer offer

2016-10-22


According to dealers home reported that 229 of the original, after 12% off after 201, customers naturally said: "1 dollars to erase a fraction."

Our customers have decided to buy, but often because of problems not traded counter-offer. How a word to get customers counter-offer?

First of all, in the face of the customer offer need to do the following three principles:

1 attitudes persist

Do not underestimate this fraction of a few dollars, this is a kind of principle. Once erased, next time you want to erase more. It is important that the customer offer later will regret "I knew more than a bit."

In general, opened to half a year, will offer less obvious shops; but the practice proves that even love bargaining customers, the first time to shop is seriously second times to ask a counter-offer;; third times will no longer counter-offer.

2 eyes firm

Sometimes words are the same, the effect is not the same. This is reflected in the confidence of the performance of the shopping guide, and firmly, the eye can obviously enhance the confidence of the eye.

3 tone firm

In the face of our customers, service attitude is better, the language also need to try to turn, and tone must be determined, so that customers feel, really can not counter-offer.

So, in addition to the three principles, how to deal with customer bargaining with a word?

Bargain should dialogue

To be divided into three kinds of situations: a single digit, ten digits, one hundred.

A number of counter response

Sir (Miss), 3 dollars now what can not be bought, you just feel a little bit uncomfortable to erase. But our financial reconciliation every day, you don't embarrass me, or to me!

PS: This is in their own store cashier, customer offer summary, after more than 90% customers to pay immediately.